Customer Care is about building relationships.
The award-winning AIR MILES Customer Care Centre is consistently ranked one of the best in the industry - including by the people who work here.
Take a tour of Customer Care Offices
VIEW VIDEOWe offer a range of career opportunities:
- Customer Care Specialists
- Travel Specialists
- Operations Team
- Training and Development Team
- Analysts
Who are we looking for?
People who care
We deliver the best possible customer experience to millions of AIR MILES Collectors. Blending friendly support with trust and respect, we work hard to understand our customers' needs, quickly solve their problems and help realize their dreams.
Energetic, focused team players
We work together, supporting one another as we do our best for LoyaltyOne customers. Even if you don't directly manage a team, you apply the standards of leadership – quality, accountability, results – in any work you're responsible for.
People who want to grow
Our award-winning training and development programs reflect LoyaltyOne's culture of continuous learning. We help you grow in your role and prepare for new responsibilities, because our success depends on the personal success of everyone on the team.
Here's how our people sum it up:
I learn something new about the travel industry and managing a Call Centre every day.
-Connie, Manager, Package Vacation and Cruises
I love working everyday with my specialists. I especially enjoy sharing in their success.
-Maria, Leader, Customer Care
One of the many reasons I love working at LoyaltyOne is the way we always seem to pull together in order to obtain the best possible results.
-Rishi, Process Analyst, CC Methods & Standards
