News & Events

Upcoming Events see all


The 2015 COLLOQUY Loyalty Census delivers the insights, data, and trends on which marketing professionals have come to rely on.

Join COLLOQUY Research Director Jeff Berry and Editor-at-Large Dennis Armbruster as they share the latest statistics and implications across traditional and emerging industries, from travel to daily deal sites. They’ll cover some of today’s hottest marketing topics, including:

  • Which sectors are on the rise and decline?
  • How can you boost customer engagement and improve loyalty?
  • What are the leading trends in Canada? How does the data compare with the U.S.?
see full details
Who's Speaking?
Dennis Armbruster
Vice President and Managing Partner, LoyaltyOne Consulting
Jeff Berry
Senior Director, Research and Development
Top 100 Breakfast: Timeless Leadership
WXN Canada's Most Powerful Women, Toronto, ON

With rapid and far-reaching advancements in technology and communication, this highly dynamic environment challenges us to embrace continuous innovation and adaptability. What it means to be successful is evolving and with that brings new styles of leadership and ways of doing business. But there are some things that should remain the same, across the ages. Some things are just timeless.

Continuing the discussion started at our Top 100 Awards, this series will go deeper into how leaders become “Timeless”—integrating change, but also retaining core values—and what that really means for the organizations they serve. Hear from the Top 100 Winners within your own community as they delve into inspirational stories of carving their own career paths, overcoming obstacles and transforming what is possible. What have they learned and what wisdom can they share? Take away strategies for your own career and develop the ability to become a timeless leader.

Join us for breakfast and networking as we hear from 2014 Top 100 Award Winners Angela Simo Brown, Head Social Change Strategy & Innovation, LoyaltyOne, Jessica Green, Director, Cursive PR, and Mary Lou Maher, 2014 WXN Hall of Fame Inductee, Business Unit Leader, GTA Audit & Chief Diversity Officer, KPMG LLP, engage in an inspiring discussion about Timeless Leadership.

This is an opportunity for professional development and networking with incredibly talented women who are today’s Timeless Leaders.

see full details
Who's Speaking?
Angela Simo Brown
Angela Simo Brown
Head of Social Change Strategy, AIR MILES Reward Program

There are many different types of distributed work, including call centre members working from home, mobile-enabled sales teams, and distributed knowledge workers delivering across the city, country, or globe. The experts will discuss their challenges and successes implementing different types of distributed work in their organizations.


  • Fawzia Drakes, Director, Customer Support, LoyaltyOne
  • Michael Grey, Senior Manager, BMObility Program Office, BMO Financial Group
  • Tina Lamkey, Senior Associate, CBRE
  • Melody Panayiotou, Program Director, Workplace Transformation, Manulife
see full details
Who's Speaking?
Fawzia Drakes
Fawzia Drakes
Director of Customer Care Support
Subscribe to LoyaltyOne INSIDER
We were unable to send your question. Please try again later.
Thank you for your subscription. We will be in touch soon.

In The News see all

Customer-centric strategies produce results. When grocers make the investment to understand who their shoppers are and use that knowledge to make the shopping experience truly focused on customer needs, they earn their loyalty and encourage customers to consolidate their spend, resulting in increased frequency of shopper visits and basket size.

For a majority of Canadian shoppers, a 10-15% discount would entice them toward in-store pickups of online purchases

Our Speakers see all